Frequently Asked Questions

 

Q: What is Brighton Asylum?

A: Brighton Asylum is an interactive indoor haunted house designed to play on your worst phobias, fears, and nightmares. Superb actors, Hollywood quality sets, special effects and so much more make up this 13,000 square foot attraction.

Q: Is it a ride?

A: Brighton Asylum is experienced entirely on foot.

Q: Is it indoors?

A: Yes. Brighton Asylum is all indoors and is open rain or shine!. Our queue line is located outdoors but is weather-protected. The rain doesn't affect us here! During our off season winter events we keep our queue line indoors for added comfort. Note: Indoor queue lines get extremely hot and uncomfortable during the Halloween season.

Q: What is "Contact Night" that I see here on your hours page and events page"

A: These are 2 special event nights we are holding where our customers are given a glow necklace at the gate (this is entirely optional). If a glow necklace is accepted, our creatures, zombies, patients, and undead can PHYSICALLY interact with you! A waiver must also be signed by everyone who enters Brighton Asylum on these 2 nights regardless of participation. These nights can also be attended by those who do not want to participate in the contact. Just don't accept the glow necklace, which is provided for free. This is for our hardcore fans who wish to take the scares to another level. We do not provide this experience throughout the entire month of October because Brighton Asylum sees too many customers to make the experience personal for everyone wearing a glow necklace. This is a very personal experience, and we will be offering a limited amount of tickets only, in order to ensure maximum entertainment for our guests. We suggest buying a time slot in order to avoid a potential sell out. More on our new timed ticketing system below. Tickets are always available at the door, but timed ticketing purchases take first priority.   

Q: How often do you update your scenes, characters, scares, etc?

A: Every season we update everything mentioned here, and more! The 2014 Halloween season is going to be our most ambitious season to date. Insane, high impact startle scares, scenery that looks like it came right out of your favorite horror movie, and "Face Off" quality costumes/characters will be featured. We are customer oriented and we spend all year bringing your nightmares to reality!

Q: How much do tickets cost?

A: General Admission is $25.00. R.I.P admission, our fast track ticket, is $40.00. When purchasing a ticket for Brighton Asylum, your ticket is valid for ANY ONE NIGHT the entire month we are open (you get a lot of flexibility there), with the exception of our two "contact nights" October 23rd, and October 30th, which require a separate admission purchase.

Q: Will the actors touch me?

A: No. And you will be instructed not to touch them either as well as any of the props and decorations in the asylum. If you do, you will be immediately removed from the attraction by security without a refund. You may, however, be inadvertently touched or brushed up against due to the close proximity of the actors. However, they will not grab at you or restrain you in any way. You may also be touched by our safe foam props during some scenes but you will never be grabbed at by any of our actors. Our security cameras are recording in every room to protect you, and to protect our actors from false allegations. NOTE: Those of you who like "touch" interaction can purchase tickets for our "contact" nights. Information can be found here. We also discuss this in question #4 above

Q: Is there an age restriction?

A: No. Enter at your own risk. Brighton Asylum is intense so please use judgement with small children. Generally, we don't recommend Brighton Asylum for children under 10 years of age. NOTE: Nobody under the age of 18 can take part in our special event "contact" nights without being accompanied by a parent or legal guardian. A waiver is required. Information on our "contact" event nights can be found here: (link to events page). We also discuss this in question #4 above.

Q: Is it scary?

A: Some haunts have to oversell this idea to you by calling themselves "the scariest haunted house", #1 rated, and so on. We don't have to do this. Brighton Asylum is designed and constantly updated based on customer feedback. We KNOW what scares you!! So yes, Brighton Asylum is scary! You have told us in thousands of customer feedback surveys.

Q: What is timed ticketing?

A: Timed ticketing is a system in which the customer chooses a specific time of arrival in order to greatly reduce wait times.  Brighton Asylum is now employing a new timed ticketing system to do just that.  Simply choose the day you wish to attend, the time you wish to attend, then arrive 15 minutes before your scheduled time slot to enjoy a greatly reduced wait time. Timed ticketing at Brighton Asylum is similar to going to a movie.  You choose the date and time you wish to go, instead of showing up and possibly having to wait hours before getting in.  Now you can pack more entertainment into your evening by waiting less, and enjoying more!  

 

Q: Do I have to purchase a timed ticket?

A: Yes. All tickets to Brighton Asylum are timed ticketing, even tickets purchased as "walk ups" on site. 

 

Q: Do I have to purchase tickets in advance on-line?  Can't I just show up at my own convenience and purchase a timed ticket with cash?

A: Yes, absolutely! Advanced tickets are not mandatory although highly recommended to avoid having your particular desired time slot sold out, as well as greatly reducing your potential wait.  Simply walk up, purchase a timed ticket for any non sold out time slot of your choosing, wait on our "stand by" queue line packed with haunted attraction entertainment, and enter the main queue line 15 minutes before the time stated on your ticket for scanning/check-in.  You can also walk up, purchase a ticket for a later time if earlier times are sold out, then go out to dinner or drinks with your friends, and come back before your time in order to pack more entertainment into your evening.  

 

Q: What if I miss my scheduled time?

A: If you miss your ticket entry time, please proceed to the ticket booth to have your tickets honored at the next available time slot.  

 

Q: How long before the entry time on my timed ticket should I arrive at Brighton Asylum?

A: You will be able to check in for your visit 15 minutes before entry time.  Check in location may vary so look for "TIMED TICKETING CHECK IN" signs. Brighton Asylum staff will be clearly uniformed and ready to assist you.  

 

Q: Can I still buy R.I.P. Tickets?

A: Absolutely.  R.I.P ticket holders are entered first during each time slot. General Admission/Group ticket holders for each time slot will be entered after all R.I.P ticket holders have been entered.  

 

NOTE: If you know you are going to walk up to purchase a ticket for a later time, please park outside our parking lot in order to free up spaces for those who will be staying with us.  We have a designated "drop off" area just past the entrance to our parking lot, where you can drop a friend to purchase your tickets while you wait.  Upon returning for your time slot, feel free to enjoy our parking lot free of charge.


 

Q: Is there any specific dress code to enter Brighton Asylum?

A: No. However, we do not recommend you wear high heels, or flip flops as they can be a tripping hazard to yourself. We also do not recommend you wear any expensive clothing during your visit with us. It is possible you could inadvertently come into contact with an actor, prop, or decoration with stage blood or make up on. While everything we use is water soluble, it is more practical to avoid this type of clothing. Warning: We are not responsible for damage or loss of personal items during your visit with us at Brighton Asylum so please leave any and all important items in your vehicle or at home. Thank you.

Q: If I have a problem, can I get a refund?

A: We are more than happy to help you with whatever issue you are having, and we do encourage you to seek out help with your issue if one does arise but there are absolutely no refunds once a ticket is purchased (for any reason). You have all month to use your ticket so you have a lot of flexibility there. We work with our customers to give the most pleasant (but of course intensely scary) experience possible. In the unlikely event of a personal issue, we will certainly help work that out for you in the most convenient way possible. However, a refund is not going to be one of the solutions.

Q: Can I get out if I'm too scared?

A: Yes. There are emergency exits around most corners. Simply follow the emergency exits signs out of the haunt (without refund). We have staff in these areas to assist you. However, If you use these emergency exits, you will not be allowed back into the haunt. These emergency exits are for emergency only, not to play around in.

Q: How many people enter the haunt at one time

A: Due to the design, as well as customer experience in mind, 4 people are let in every 30 seconds to 1 minute. If you have a group of 15 for example, you go as a group of 4, group of 4, group of 4, and group of 3. If you are caught inside the haunt stopping in the path so that your friends can catch up (we know all the tricks!), you will be asked only once to keep moving. Repeated stopping could get your group ejected without a refund. Stopping inside the haunt causes bottlenecks, and lessens the experience for ALL our customers, your group included. You can certainly travel slowly (when you are not being chased!!), but always moving! Read reviews for Brighton Asylum on-line. We pride ourselves on having a steady moving haunt with even customer experience throughout. The biggest haunted attraction complaint is catching up to another group. This is an industry wide complaint. This is entirely due to patrons stopping in the pathway or refusing to go into the next room. Eventually, the group behind catches up. So please help make Brighton Asylum an entertaining place for all, and keep moving at all times.

Q: Are there refreshments at Brighton Asylum?

A: Yes. Refreshments vary night to night but we typically carry water, hot chocolate, hot apple cider, packaged snacks and more!

Q: How long does the experience last?

A: This is a question we honestly do not like to answer and for good reason. Everyone moves at a different pace. Someone walking very very slowly can increase their time inside an attraction our size by 10 minutes compared to someone moving at a more "normal" pace. The feel to Brighton Asylum is VERY long. Reviews are available on our website that clearly show our haunt is equal in length to some "parks" offering multiple haunted attractions. You can expect to be inside Brighton Asylum anywhere from 20-30 minutes or more depending on your pace (and we extend the experience every season). Having said that, the first person to make it out in 17 minutes will be emailing us that we false advertised. This is why we do not like to post time frames. Everyone paces different. I

Q: How many Attractions are held within Brighton Asylum?

A: Great question. Brighton Asylum is a single attraction venue. However, do not be mistaken. Brighton Asylum is as long or longer than many "theme park" style haunted attractions advertising 4,5 or more attractions. How can that be? Some haunts use the idea of "multi venue" to give the illusion of a better perceived value when in reality, the haunts themselves are typically not larger than 2000-2500 square feet each (there are always exceptions of course). Brighton Asylum is a true 13,000 square foot attraction. Our 1 attraction is often equal to a haunt offering multiple haunted attractions. We give you your money's worth and more!

Q: Wait, you open for Christmas?

A: Brighton Asylum offers several off season haunted attraction events throughout the year, including our "Santa's Slay", "Dark Valentine", Rottentail Slaughterhouse", "Night Of The Creeps" events and more! Information on each is located on the EVENTS page.

Q: How do I purchase tickets?

A: Tickets can be purchased on this site, or in person on the night you wish to attend.

Q: What forms of payment do you accept?

A: We accept credit cards for on-line purchases, and cash at the door. We have an ATM machine on site for your convenience. We do not accept credit cards at the door.

Q: Where is Brighton Asylum located?

A: Brighton Asylum is located around the BACK of 2 Brighton Ave, Passaic NJ 07055 (on the Clifton Border).

Q: How do I get there?

A: Brighton Ave is located at the corner of Van Houten Ave and the Food Basics. Simply take Brighton Ave all the way down the road and our signs will direct you around to the back of the building, where we are located. Please visit the Directions page above for more information. You may also type "Brighton Asylum" right into the navigation on your smart phone, as we are listed on google maps.

Q: What hours are you open?

A: Simply click the hours tab on the menu above for more info. We also have "off season" hours which can be found on our "events" page.

Q: Is there anything else I need to know about the asylum before I purchase a ticket?

A: Yes. You will be checked by a security person with a metal detector upon arrival. Please leave your lighters, metal items, backpacks, etc in your car, as these items can damage key props inside the haunt. keys and cell phones should be in your hand as you approach the door for easy passage. Then they should be put away, or you will lose them in the haunt! We will not stop the show to find these items! Brighton Asylum is not recommended for people with heart conditions, back/neck conditions, pregnant women, people prone to seizures or any disorder that is made worse by fear, anxiety, darkness, or flashing lights. Brighton Asylum IS wheelchair accessible which is required by any haunt in the state of New Jersey. Brighton Asylum employs the use of ground fog/quick dissipation fog. We use asthma-friendly fog but those with asthma should have their inhalers with them just in case. We do not over use fog. No outside food/beverages. Brighton Asylum is open rain or shine!

Q: I came last year, and scaring looks fun. Can I work there?

A: We have a limited number of positions available each season. Check the "work here" tab for information on how to apply. Please keep in mind, we are looking for energetic, enthusiastic, and reliable people to be a part of our time. If you are simply looking for extra money, don't have a passion for this genre, or are trying to pass the time, this is not the job for you.

Q: My question isn't answered here. How can I contact you?

A: We can be reached at scarentertainmentllc@yahoo.com or 201-716-2827. We cannot answer emails or voicemails during hours of operation so please leave your questions for us ahead of time.